Refund & Cancellation Policy
Last Updated: December 30, 2025
General Refund Principles
Our refund policy varies based on the specific service category and is governed by the terms of our partner service providers. Refunds are processed according to the following general principles:
- • Refund eligibility depends on the nature of the service and timing of cancellation
- • Processing time for refunds varies from 5 to 15 business days depending on the service and payment method
- • Refunds are credited to the original payment method used for the transaction
- • Service fees, transaction charges, and gateway fees may be non-refundable in certain cases
- • Third-party partner policies may supersede our general refund terms
Service-Specific Refund Policies
Shopping Portal (Payzon Shoppy)
Cancellation Window:
- • Orders can be cancelled before shipment without any charges
- • Once shipped, cancellation is not possible; return/exchange policies apply
- • For custom or personalized items, cancellation may not be available after order confirmation
Refund Timeline: 7-10 business days after successful cancellation or product return
Return Conditions: Products must be unused, in original packaging with tags intact
Travel Portal Services
Flight Bookings:
- • Cancellation charges apply as per airline policies
- • Refunds processed according to fare rules: refundable, partially refundable, or non-refundable
- • Convenience fees are non-refundable
- • Cancellation within 24 hours of booking may be eligible for full refund (airline dependent)
Hotel Bookings:
- • Free cancellation available up to the specified date (varies by property)
- • Cancellation charges apply as per hotel policy after free cancellation period
- • Non-refundable bookings cannot be cancelled for a refund
Holiday Packages:
- • Cancellation more than 30 days before departure: 25% cancellation fee
- • Cancellation 15-30 days before: 50% cancellation fee
- • Cancellation less than 15 days before: 100% cancellation fee (no refund)
Travel Insurance: Non-refundable once policy is issued
Visa Services: Non-refundable as processing begins immediately
E-KYC Services
- • Verification services are non-refundable once initiated
- • Refunds available only in case of technical failure from our end
- • Failed verifications due to incorrect user information are not eligible for refunds
- • API credits purchased are non-refundable but remain valid for the subscription period
Payment Services
Transaction Fees: Non-refundable
Failed Transactions:
- • Amount automatically reversed to source account within 5-7 business days
- • If amount is debited but transaction fails, please contact support immediately
- • Disputed transactions investigated within 48 hours
Payment Gateway Fees: Setup and monthly fees are non-refundable
Courier Services
Domestic Courier:
- • Cancellation allowed before pickup: Full refund
- • Cancellation after pickup but before dispatch: Refund minus pickup charges
- • No cancellation after dispatch; rerouting charges apply if applicable
International Courier:
- • Cancellation before customs clearance: Refund minus processing fees
- • No cancellation after customs clearance
- • Custom duties and taxes are non-refundable
Lost/Damaged Shipments: Compensation as per courier partner's insurance policy
Utilities (Bill Payments & Recharges)
- • All utility payments and recharges are non-refundable
- • Failed transactions will be automatically reversed within 3-5 business days
- • If amount debited but service not credited, claim must be filed within 24 hours
- • Operator complaints must be resolved directly with the service provider
- • Wrong recharges or bill payments cannot be reversed
Loan Services
- • Loan application fees are non-refundable
- • Processing fees are non-refundable once loan processing begins
- • Disbursed loans follow the lender's prepayment and foreclosure terms
- • Rejected applications: Processing fees may be refunded at lender's discretion
API Subscription & Reseller Services
- • Monthly/Annual subscriptions are non-refundable
- • Unused API credits do not carry forward beyond subscription period
- • Downgrades effective from next billing cycle
- • Refunds considered only in case of prolonged service outages (case-by-case basis)
Refund Processing Timeline
| Service Category | Refund Processing Time | Credit to Account |
|---|---|---|
| Shopping Portal | 3-5 business days | 7-10 business days |
| Travel Services | 5-7 business days | 10-15 business days |
| Payment Services | 2-3 business days | 5-7 business days |
| Courier Services | 3-5 business days | 7-10 business days |
| Utilities | 1-2 business days | 3-5 business days |
Note: The actual credit to your account may vary depending on your bank's processing time and the original payment method used.
How to Request a Refund
To initiate a refund request, please follow these steps:
- Log in to Your Account: Access your Payzoapi dashboard
- Navigate to Transaction History: Locate the specific transaction
- Submit Refund Request: Click on "Request Refund" or "Cancel Order"
- Provide Required Information: Fill in reason for cancellation and any required details
- Submit Documentation: Upload any supporting documents if required (e.g., damaged product photos)
- Await Confirmation: You'll receive email confirmation of your refund request
- Track Status: Monitor refund status through your dashboard
Important: Refund requests must be submitted within the specified timeframe for each service category. Late requests may not be eligible for refunds.
Non-Refundable Items and Services
The following items and services are strictly non-refundable:
- • Transaction fees, convenience fees, and payment gateway charges
- • API usage beyond free tier limits
- • Digital products and downloadable content
- • Custom or personalized items
- • Services already rendered or consumed
- • Promotional or discounted services (unless otherwise stated)
- • Gift cards and vouchers
- • Subscription fees for partial billing periods
Failed Transactions and Technical Issues
In case of technical failures or payment discrepancies:
- • If payment is debited but service not delivered, full refund will be processed
- • Report such issues within 48 hours via support ticket or email
- • Provide transaction ID, payment reference, and screenshots as proof
- • Investigation typically completed within 3-5 business days
- • Refund initiated immediately upon verification of issue
Critical: Always retain transaction confirmations, receipts, and order IDs for refund processing.
Need Assistance with Refunds?
For refund-related queries, cancellation requests, or assistance, please contact our support team:
Payzoapi Support
Email: info@payzonindia.com
Support: info@payzonindia.com
Phone: +91 755 485 9540
Support Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST
We are committed to providing fair and transparent refund processes. Your satisfaction is our priority.